Our Responsible Gambling Commitment

MT88 treats responsible gambling as a shared commitment between the platform and each member. We provide information and account controls, while members are expected to make honest decisions about age, affordability, time, and personal wellbeing. Responsible gambling means participating only with money that can be lost without affecting essential expenses.

Whether you follow the EPL from Kuala Lumpur, Liga Super Malaysia from Johor Bahru, or occasionally play a live casino game from Penang, the same principle applies: the outcome is uncertain. No strategy, streak, promotion, or VIP status removes that uncertainty. A responsible gambling plan therefore focuses on what you can control—your budget, session length, breaks, and decision to stop.

A useful rule: never borrow money, use household funds, delay bills, or rely on credit to gamble. Do not treat winnings as guaranteed income, and do not increase your stake to recover a previous loss.

Set Limits Before You Play

Limits are most effective when chosen before a deposit is made. Decide how much time and money you can comfortably spend, record the decision, and stop when either limit is reached. Your limit should remain the same whether you win or lose.

Control How to Use It Responsible Gambling Benefit
Deposit limit Choose a daily, weekly, or monthly maximum in MYR. Restricts how much can enter your gambling balance.
Spending budget Set aside only disposable entertainment money. Protects rent, food, transport, savings, and other essentials.
Session limit Choose an end time and set a device reminder. Reduces fatigue and prolonged, impulsive decisions.
Time-out Request a defined period away from the platform. Creates distance when play feels rushed or emotional.
Self-exclusion Ask MT88 support to restrict account access. Provides a stronger barrier when stopping independently is difficult.

Payment Methods Do Not Change the Budget

Fast payment options such as DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, and Hong Leong can make transfers convenient, but convenience should never replace a planned limit. Treat every RM deposited as real money, even when the transaction takes only a few seconds.

Recognise the Warning Signs

Gambling-related harm can develop gradually. Responsible gambling requires attention to changes in mood, secrecy, time, and financial behaviour—not only the total amount spent. One sign does not automatically mean that a person has a gambling problem, but several repeated signs are a reason to pause and seek support.

Chasing losses Increasing stakes or depositing again in an attempt to recover money already lost.
Hiding activity Concealing gambling time, account statements, deposits, or losses from family and friends.
Ignoring commitments Missing work, study, sleep, family time, or social plans because of gambling sessions.
Financial pressure Borrowing, selling belongings, delaying bills, or using money intended for essentials.
Emotional distress Feeling anxious, irritable, guilty, restless, or unable to focus when not gambling.
Loss of control Repeatedly exceeding planned time or spending limits despite intending to stop.

If these warning signs feel familiar, stop gambling and speak with someone you trust. Requesting a time-out or self-exclusion is a protective decision, not a failure. Early action generally gives you more options and helps reduce further financial or emotional harm.

Time-Out and Self-Exclusion

A time-out is suitable when you want a temporary break to reassess your habits. Self-exclusion is a stronger responsible gambling measure for anyone who feels unable to maintain limits or stop independently. To request either option, contact MT88 support through the available account support channel or use the plain-text email address [email protected].

When making a request, clearly state whether you want a temporary time-out or self-exclusion and identify the preferred duration. MT88 may complete reasonable identity checks before applying an account restriction. You should not create another account or attempt to bypass an active restriction. Circumventing self-exclusion undermines its protective purpose.

During a break, consider blocking gambling transactions through your bank or e-wallet where such controls are available, removing saved payment details, deleting shortcuts, and asking a trusted person to support your plan. A combined approach is usually more effective than relying on willpower alone.

Protecting Young People

MT88 is for players aged 21 and above only. Parents, guardians, and other adults should keep account credentials private, enable device locks, avoid saving passwords on shared devices, and never leave an active account unattended. Payment accounts and e-wallet access should also be protected with secure PINs or biometric controls.

Do not ask a person under 21 to place a bet, check an outcome, collect a promotion, or operate an account. If you believe that a minor has accessed MT88, contact support immediately so that appropriate account checks can be carried out.

Support for Malaysian Players

If gambling is affecting your finances, relationships, work, sleep, or mental wellbeing, professional support may help. Malaysian residents may contact Talian Kasih 15999 for general welfare and counselling guidance. GamCare also publishes gambling-harm information and practical self-help guidance. These names are provided as text-only references; MT88 does not claim affiliation with either service.

You may also speak with a qualified counsellor, mental health professional, financial adviser, or a trusted family member. If debt is involved, prepare a complete list of balances and essential expenses before seeking financial guidance. Do not attempt to clear debt through further gambling.

Immediate safety: If you or another person is in immediate danger or experiencing a crisis, stop gambling, move away from the device, contact local emergency services, and tell a trusted person who can remain with you.